Privacy & Cookies

Privacy & Cookie Policy for M.A.B. Heating



Customer Privacy Notice:
This document sets out how M.A.B Heating uses personal information about our prospective, current and past customers.
M.A.B Heating is a boiler servicing and maintenance engineer. The collection of personal data is limited to personal information of individuals/customers and used solely for that purpose.
This Notice only applies to our use of ‘personal data’ about ‘data subjects’ (as defined by data protection law and called personal information in this Notice) which includes personal information relating to our prospective, current and past customers.

We will collect various types of personal information from you of which we need to process your personal information, as below;

  • To enter in the and/or to perform a contract with you
  • To enable us to comply with our legal obligations
  • With your consent

When you request a quote or give an instruction for us to complete, via our website, or by email, or telephone, we will need to collect the following information about you to allow us to provide our service and enable us to comply with our legal obligations:

  • First and last name
  • Address and postcode of where works to be carried out and billing address
  • Email address
  • Telephone number

We will not be able to provide a quote or service to you unless you provide the information shown above.

We will only use your personal information for the purposes for which we collected it.

We may have to share your personal information with the third parties set out below for the purpose for which we collected it.

  • Sub-contractors, to complete your contract
  • Wholesalers, for delivery of materials to site of contract
  • The NICEIC or other registering bodies, to register your installation/work carried out

We will only keep our personal information for as long as necessary to fulfil the relevant purpose we collected it for and for as long as we are required to keep it for legal purposes e.g. by law, we have to keep basic information about our customers for six years as they are included in our accounts and are used for tax purposes.
We have in place appropriate security measures and limit access to personal information to those employees and contractors who have a business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.

Data protection laws provide you with the following rights (where we are processing your personal information, to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below);
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it; and
  • Request a copy of your personal information which you have provided to us, in a structured, commonly used and machine-readable format and the right to transfer it, or to require us to transfer it directly, to another controller.

You also have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. We do not use personal information for direct marketing purposes.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights above). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We will need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO can be contacted by telephone on 0303 123 1113 or by post as follows: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or via email at
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance using any of the details set out below in the “Contacting Us” section.

Any changes we make to our Notice in the future will be posted on our website.

If you have any queries, comments or requests regarding the Notice you can contact us as follows:


This is the Cookie Policy for M.A.B. Heating, accessible from

What personal data we collect and why we collect it


What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings in your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Site preferences cookies – In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case they interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email:

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